FRVEGO FOODS LLP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• FRVEGO FOODS LLP does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within only same day of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within only same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• If your return is accepted, we will arrange for the item to be picked up from the same address. You will be notified of the expected pick-up date. Once your return is received and inspected, we will notify you of the receipt and the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it generally takes around 5-7 working days for the amount to reflect in your account.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
• In case of any refunds approved by FRVEGO FOODS LLP, the amount will be processed and credited back to the original payment method in accordance with our refund timelines.